Help your users help themselves

Go beyond FAQs and empower your teams

"Freshservice’s service catalog empowers our users to request what they want, and automate the process completely."

- Ben Greeno, IT Operations Manager, Judson University

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Freshservice Self Service

The Essential Guide to Self-service Success

Self-service is often touted as a way for cash-strapped IT organizations, with overworked service desks, to save time and money. In fact, a dollar saved by IT through badly-implemented self-service might incur an extra two dollars of costs from an end-user perspective, cost savings are not the only driver for self-service.

Read on to find out if self service is indeed the right option for you and your organization. The ebook covers the benefits of self-service, capabilities to consider for IT self-service, how ready your organization is for self-help, common barriers to self-service success, and top tips for successful self-service implementation.

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book

Fixing the disconnect between IT and Business with Self Service

Five mistakes you would want to avoid

According to a recent Gartner and IBM survey of 456 senior business executives, only 17% of finance executives agreed with the statement, “Our investments in IT are delivering business value.”

Read on to find out the 5 common mistakes you would want to avoid.

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4 reasons to get on board

Self-service Portal
Reduce agent workload by letting your customers raise requests and incidents directly from the support portal, without even having to login. Easily track the status of requests and stay in the loop with the self-service portal.
Service Catalog
Automate and simplify the request fulfilment process, and eliminate errors. The service catalog provides your users with a smart, hassle-free portal similar to shopping online, to identify and acquire the exact services they need.
Mobile Service Desk
With Freshservice’s mobile service desk app for iOS and Android, you can provide end-to-end support within teams, manage all your assets, let users request for services, and gain complete visibility into ticket statuses – even when you’re away from your desk.
Smart Knowledge Base
Populate the knowledge base with solutions that can be attached to your ticket responses. Empower your users to resolve issues on their own by letting them look up solutions before raising tickets with Freshservice’s smart-suggest feature.

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