The self service experience you and your team have been waiting for
"Freshservice’s service catalog really puts self service and power in our users hands to request what they want and automate the process completely."
- Ben Greeno, IT Operations Manager, Judson University
From an ITSM standpoint, deploying self service doesn’t just empower your customers and keep them happy, but also reduces load on the service desk, cuts costs and exponentially increases service desk efficiency. And that’s exactly what this handbook aims to help you with.
Read on, for the 101 on designing, deploying and sustaining a successful ITSM self service portal and exploring all the perks that come with it.Download handbook
According to a recent Gartner and IBM survey of 456 senior business executives, only 17% of finance executives agreed with the statement “Our investments in IT are delivering business value.”
Get the eBook on Fixing the disconnect between IT and Business with Self Service and find out 5 common mistakes you would want to avoid.Download handbook