Go beyond FAQs and empower your teams
"Freshservice’s service catalog empowers our users to request what they want, and automate the process completely."
- Ben Greeno, IT Operations Manager, Judson University
Self-service is often touted as a way for cash-strapped IT organizations, with overworked service desks, to save time and money. In fact, a dollar saved by IT through badly-implemented self-service might incur an extra two dollars of costs from an end-user perspective, cost savings are not the only driver for self-service.
Read on to find out if self service is indeed the right option for you and your organization. The ebook covers the benefits of self-service, capabilities to consider for IT self-service, how ready your organization is for self-help, common barriers to self-service success, and top tips for successful self-service implementation.Download handbook
According to a recent Gartner and IBM survey of 456 senior business executives, only 17% of finance executives agreed with the statement, “Our investments in IT are delivering business value.”
Read on to find out the 5 common mistakes you would want to avoid.Download handbook