Help your users help themselves

The self service experience you and your team have been waiting for

"Freshservice’s service catalog really puts self service and power in our users hands to request what they want and automate the process completely."

- Ben Greeno, IT Operations Manager, Judson University


Self Service for ITSM 101

From an ITSM standpoint, deploying self service doesn’t just empower your customers and keep them happy, but also reduces load on the service desk, cuts costs and exponentially increases service desk efficiency. And that’s exactly what this handbook aims to help you with.

Read on, for the 101 on designing, deploying and sustaining a successful ITSM self service portal and exploring all the perks that come with it.

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Fixing the disconnect between IT and Business with Self Service

Five mistakes you would want to avoid

According to a recent Gartner and IBM survey of 456 senior business executives, only 17% of finance executives agreed with the statement “Our investments in IT are delivering business value.”

Get the eBook on Fixing the disconnect between IT and Business with Self Service and find out 5 common mistakes you would want to avoid.

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Four reasons to get onboard

Self Service Portal
Freshservice customers can raise requests and incidents directly from the support portal, without even having to login. Tracking the status of requests and always staying in the loop is effortless with the self-service portal.
Service Catalog
Eliminate errors and automate the request fulfilment process with the Freshservice Service Catalog. Provide your customers with a smart, hassle- free portal to identify and acquire the exact services they need.
Mobile App
Your users can also access your self service portal via our iOS and Android mobile apps. Equipped with uncomplicated design and a borderline psychic UI, your requesters can access all the functionalities of a powerful service desk on the go.
Smart Solutions
Empower your users to resolve issues on their own and reduce your team’s workload. With Freshservice’s smart knowledge base, relevant KB articles are auto-suggested as soon as users even begin to raise an incident or a service request.